Thank you for visiting and shopping at www.ivestraining.com. Following are the terms and conditions that constitute our Shipping, Return and Refund Policy.
All orders are processed within 1-2 business days. For orders to be shipped the same day, they must be received prior 1:00PM (Pacific Time). Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please note that once an order has been submitted via the website or confirmed via telephone the shipping method cannot be changed.
We currently offer three shipping options within the United States:
Ship on our UPS account and the shipping charges will be added to your order.
Note: There may be additional surcharges for delivery to residential addresses, Saturday delivery, and/or oversized items. Some shipping options may be unavailable depending on location.
Ship on your own account. You will be required to enter the Shipping Company, Shipping Service and Shipping Account Number. There will be no shipping charged to your order.
If you are local to our Blaine, WA warehouse, you can choose to pick up your order. Simply choose the Pickup option and we will get your order ready for pickup. Pickup is only available within office hours (weekdays 8:00 AM - 4:00 PM). All orders must be placed prior to pickup, either online or via telephone.
We currently offer three shipping options within Canada:
Ship on our UPS account and the shipping charges will be added to your order.
Note: There may be additional surcharges for delivery to residential addresses, Saturday delivery, and/or oversized items. Some shipping options may be unavailable depending on location.
Ship on your own account. You will be required to enter the Shipping Company, Shipping Service and Shipping Account Number. There will be no shipping charged to your order.
If you are local to our Surrey, B.C. office, you can choose to pick up your order. Simply choose the Pickup option and we will get your order ready for pickup. Pickup is only available within office hours (weekdays 8:00 AM - 4:00 PM). All orders must be placed prior to pickup, either online or via telephone.
You will receive all or some of the following emails after your order has been completed, depending on how you chose to ship your order and how you chose to pay.
Items returned within 30 days are subject to a 15% re-stocking fee. Please note that models, digital products, DVDs, and CDs are not eligible for refunds, all sales will be final. There are no refunds on items returned after 30 days
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item(s) must be in the original packaging.
You will be responsible for paying the shipping costs for returning your item(s). To return an item, please contact the Order Desk to receive an RMA number.
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